Refund Policy

1. General Policy Overview

Thank you for choosing Study4India for your academic preparation. We strive to provide the highest quality educational resources, including PDFs, notes, study materials, and mock tests to help you succeed in exams like NCERT, NEET, and JEE.

Please read this policy carefully before making a purchase. By purchasing any of our digital products or services, you agree to the terms outlined below.

2. Why We Do Not Offer General Refunds

Unlike physical goods, digital products cannot be "returned." Once a PDF is downloaded, a set of notes is viewed, or a mock test is unlocked, the knowledge and intellectual property have been transferred.

To protect our creators, educators, and the integrity of our platform, we maintain a strict no-refund policy for:

• Purchases made by mistake.
• Changes of mind after purchase.
• Lack of time to utilize the purchased materials.
• Slight variations in the syllabus (we highly recommend reviewing the product description and sample chapters before buying).

3. Exceptions: Technical Issues & Non-Delivery

While we do not offer refunds for "buyer's remorse," we are committed to ensuring you receive exactly what you paid for. We will issue a refund or provide immediate replacement access under the following specific circumstances:

• Non-Delivery of the Product: Due to mailing issues or server errors, you might not receive a delivery email or the product does not appear in your account dashboard.
• Download or Access Issues: You encounter persistent technical problems that prevent you from downloading the PDF, opening the notes, or accessing the mock test interface.
• Major Defects: The digital file is significantly corrupted, completely unreadable, or functionally broken, and our technical support team is unable to resolve the issue.

4. How to Request Technical Support or a Refund

If you experience any of the technical issues mentioned in Section 3, please contact us immediately so we can help. Claims for non-delivery or technical un-usability must be submitted within 7 days of the order date.

1. Send an email to our support team at [email protected].
2. Include your Order ID and the email address associated with your Study4India account.
3. Provide a clear description of the problem, including screenshots of error messages if applicable.

Note: Our support team will first attempt to resolve the technical issue. If we are unable to provide you with functional access to the digital product within 48-72 hours of your report, a full refund will be initiated.

5. Refund Processing Time

If an exception is granted and a refund is approved by our support team, the refund will be processed and automatically applied to your original method of payment (e.g., Credit Card, UPI, Net Banking) within 5 to 7 business days.